Standard Services
24/7 technical consultation: our service team responds to inquiries within 4 business hours(excluding weekends)
Selection support: application matching based on chassis number, engine model, or OEM part reference
After-sales coverage: 12-month warranty on non-consumable parts; replacement or refund for verified quality defects
Logistics management: we handle all export documentation, packing (waterproof / anti-rust), and customs clearance
Custom OEM/ODM Process
For clients requiring non-standard components, our custom service follows a transparent, customer-controlled workflow:
1. Design intake: receive customer drawings (2D/3D), physical samples, or performance specs
2. Feasibility review: our engineering team evaluates material compatibility, tooling requirements, and cost estimates (delivered within 3–5 working days)
3. Sample development: prototype production with full inspection report (typically 12–18 days)
4. Customer validation: client tests sample; we refine if necessary (at no additional charge for first round)
5. Mass production: initiated only after written customer approval
6. Batch inspection: pre-shipment random sampling per AQL 1.5 / 2.5 standards
7. Delivery & follow-up: tracking provided; post-delivery satisfaction check at 30 days
Our Business Philosophy
We operate on a foundation of transparency and accountability. Pricing is itemized, lead times are quoted with built-in buffers, and any production deviations are communicated proactively. This approach has resulted in a customer retention rate exceeding 82% over the past five years; the primary driver of our sustained growth in the truck and construction parts industry.
